Patient Representative Services

Southwest General strives every day to provide high quality and compassionate patient care.

Occasionally when patient expectations or those of their family members are not met, we encourage you to let us know.

When your expectations have not been met

We ask that you:

• Speak directly to the manager of the department that administered the service. They are directly responsible for the level of patient satisfaction of each patient under their care as well as making sure that the daily operation of their department continually strives for excellence.
• Contact our Patient Representative Department. Our Patient Representatives can help if a patient and his or her family are unsure who to contact, or if previous attempts to resolve an issue are unsatisfactory. To receive assistance from dedicated patient representatives, please call 440-816-8954.

If you feel your concern is unresolved, you may also contact:

Ohio Department of Health. While hospital management is committed to complete patient satisfaction and will make every effort to address your concern, you may also contact the Ohio Department of Health Hotline:

• Phone: 800-342-0553
• Online: www.odh.ohio.gov
• Mail: Ohio Department Complaint Unit, 246 N. High Street 2nd Floor, Columbus, OH 43215.

To contact DNV Healthcare:

• MAIL: Attn: Hospital Complaints, DNV Healthcare USA Inc., 4435 Aicholtz Road, Suite 900, Cincinnati, OH 45245
• FAX: 281-870-4818,
• PHONE: 866-496-9647
• E-MAIL: hospitalcomplaint@dnv.com
• ONLINE: https://www.dnvhealthcareportal.com/patient-complaint-report

Any concern, question or compliment regarding patient satisfaction is valuable from a continuous learning and improvement perspective and helps us to continually improve the level of care we provide.