Scheduled Telehealth Patient Visits

For current patients who do not need in-person care, Southwest General Medical Group (SGMG) providers are pleased to offer telehealth (virtual) patient visits. These visits allow you to visit with your provider from the comfort and convenience of home - both by video (online) and by phone.

If your provider feels that your condition would best be treated in-person or by a specialist, you may be directed to follow up in person or with another health care provider.

How to Schedule a Telehealth (Virtual) Appointment

You can schedule in any of the following ways:

• Call your provider's office directly.
• Use your Southwest General HealtheLife (patient portal) account to send a message to your provider requesting a scheduled telehealth appointment.

Once Your Telehealth Appointment is Scheduled:

• Video Visits - You will receive an invitation from your care team for the telehealth video visit. This will be sent via text message or email, depending on the preference you selected. The video visit requires access to a smart phone, tablet or computer. Be sure to prepare for your online appointment by reviewing the video instructions: Telehealth Instructions
• Phone Visits - Your provider's office will confirm your appointment information. You will receive a call from your provider when it's time for your visit.

PLEASE NOTE: Same-day appointments may be available. You should have your insurance card and a photo ID available for your appointments.

How to Cancel a Telehealth Appointment:

If you need to cancel your scheduled telehealth (virtual) visit, you can do so via one of the following options:

• Call your provider's office directly to cancel.
• Use your Southwest General HealtheLife account to send a message to your provider at least 24 hours in advance of your appointment. This will allow us to use the time to accommodate other patients.

Southwest General Medical Group follows all current federal and state regulations associated with telehealth practices to ensure both patient safety and privacy. For all visit types above, a charge will be submitted to your insurance company per usual business practices.

We look forward to continuing to provide high-quality, professional care to all patients – whether in person or through a virtual office visit. If you have any questions about an office visit, or any of the information shared here, please call your provider’s office for more information.